Business Systems & AutomationERP · ITSM · Integrations

I Build Systems That
Make Businesses Better.

I turn manual, disconnected business processes into practical systems, automated workflows and connected tools — ERP, service management, integrations and web applications. Four years of doing it inside real operations, not just around them.

Let's Work Together View My Work Download CV
Felix Marco Alforque, business systems and automation specialist, holding a laptop in his workspace

Core stack

4+Years Systems & IT Experience
10+Digital & Business Projects
ERP + ITSMEnterprise Systems
Business-FocusedTechnology Solutions

Services

What I Do

Four ways I help a business spend less time fighting its own processes.

ERP & Business Systems

I work out why a process keeps breaking, then fix it in the system rather than patching the symptom every month.

Ramco ERP supportProcess analysis Testing & UATMaster data

Automation & Integrations

Connect the platforms a team already pays for so data stops being re-typed, chased over email, or reconciled by hand.

Workflow automationApproval routing System integrationsManual work removal

Web Applications

Internal tools, portals, dashboards and digital products — designed around the workflow first and the screen second.

Internal business toolsDashboards Progressive Web AppsEcommerce

IT Service Management

Set up a service desk that routes, escalates and reports on its own, so support time goes to real problems.

Freshservice adminService catalog SLAs & approvalsITSM reporting

Also regularly asked for:

POS & inventory systems Registration & attendance Dashboards & reporting Ecommerce / Shopify Deployment & hosting SEO basics & performance
Discuss a project

Featured work

Featured Projects

Each one started as a process that was slower or messier than it needed to be.

Live
The Fintra app running on a phone: a safe-to-spend balance for August 2026, linked e-wallet accounts, and an AI insight flagging overdue bills.

Case study

Fintra

Personal Finance Platform · Installable PWA

The problem: money spread across bank accounts, e-wallets and credit cards, tracked in a spreadsheet nobody updates. What I built: a single system for accounts, income, expenses, transfers, bills, subscriptions, budgets and goals — installable on a phone, with an AI assistant that answers questions about the numbers instead of leaving you to read charts.

  • One dashboard across accounts, e-wallets and credit cards — no reconciling by hand
  • Bills, subscriptions and budget goals tied to the actual income and expense log
  • Installable PWA with an in-app AI assistant that reads your own data
  • Built on Next.js and Firebase so it stays in sync across every device you open it on
Next.jsFirebasePWAAI
View Live Project
Live
The MICLY karaoke app on a phone: a Host a party screen with Start now, Waiting room and Create room controls, over a list of recently sung tracks.

MICLY

Karaoke Platform · PWA

Multi-device party system: the TV runs the room, every phone is a remote. Guests join by QR with no install or account, then share one live queue.

PWAQR roomsMulti-device
Live
PHMail on a phone, showing a generated disposable inbox address with Copy, New Random Address and Clear Inbox actions, kept for 7 days.

PHMail

Disposable Email Platform

Sign-up-free temporary inbox: the address is the only credential, so there is no account system to breach. Instant delivery, with a paid tier for longer retention.

Temp mailNo auth

How I work

Technology Built Around Real Business Problems.

Technology is only worth what it removes from someone's day. Most of the systems I've worked on didn't fail because the software was bad — they failed because nobody mapped the process the software was supposed to carry.

I'm Felix Marco Alforque, an ERP System Analyst at Eagle Cement Corporation and a hands-on developer based in Manila. Most of my week is spent close to the business: tracing tickets back to the process that caused them, running tests and UAT, and working through workflows with the people who actually use them. Before that I was at Chase Technologies Corporation, leading and supporting POS and ERP implementations for clients across a range of industries.

That combination is the whole point. I build web applications the way I'd design a business system — around the workflow first — and I analyse business systems the way a developer would: looking for the root cause, not the workaround.

  1. 01

    Understand

    Sit with the process and the people running it. Find the real constraint, not the reported one.

  2. 02

    Design

    Map the workflow first, then the system and the screens that carry it.

  3. 03

    Build

    Build it — application, workflow or configuration — and test it against how the work is really done.

  4. 04

    Automate

    Take out the re-typing, the chasing and the manual handoffs with automation and integrations.

  5. 05

    Improve

    Watch what still breaks after go-live and fix the process, not just the ticket.

Capabilities

The Toolkit, Honestly Listed

Tools are how the work gets done — the business problem still comes first. Everything below is something I have actually worked with. Nothing is padded to fill a grid.

Business Systems & ITSM

07
Ramco ERPFreshservice Service catalog & SLAsBusiness process analysis Testing & UATMaster dataMicrosoft 365

Automation & Integration

04
Workflow automationApproval workflows Dashboards & reportingProcess improvement

Development

08
Next.jsReactJavaScript Node.jsHTMLCSS Responsive UIProgressive Web Apps

Data & Platforms

09
MySQLPrismaFirebase GitHubVercelDirectAdmin cPanelDomain & SSLEmailJS

Professional experience

Experience

Two roles, both spent close to the business rather than behind it — implementing systems for clients, then living with one from the inside.

June 2024 — Present Current role

ERP System Analyst

Eagle Cement Corporation Business Systems · ERP · ITSM · Automation · Microsoft 365

  • Analyse ERP issues and support tickets, identifying the underlying process or system cause so the same problem stops recurring
  • Support key Ramco ERP modules across Sales, Procurement, Logistics, Inventory and Finance
  • Conduct testing and UAT for system changes and enhancements before they reach users
  • Maintain and improve ERP master data so transactions and reporting can be relied on
  • Work with business stakeholders to translate operational requirements into practical system improvements
  • Identify recurring issues and coordinate process, system and workflow improvements with technical teams and system providers

Freshservice & ITSM

  • Administer the company's Freshservice platform and overall ITSM configuration
  • Build service categories, service items, workflows, approvals, ticket assignment and SLA policies
  • Configure Freshservice AI, knowledge base, analytics and dashboards
  • Continuously improve ticketing, automation, the service catalog and IT support workflows

Business applications

  • Gather requirements with Sales and Marketing and translate them into functional specs for the system provider
  • Coordinate requirements and testing for retailer pinning, customer rewards and sales team geo-tracking
  • Bridge business stakeholders and the provider so solutions match the actual process

Microsoft 365

  • Day-to-day administration, user access, configuration and troubleshooting
  • Support employees with Microsoft 365 technical and productivity issues
CORE AREAS Ramco ERPSalesProcurement LogisticsInventoryFinance FreshserviceITSMSLA Service catalogWorkflow automation Microsoft 365Business analysis UATMaster data Process improvementSystem integration
June 2022 — May 2024

IT Support / ERP / Implementation Specialist

Chase Technologies Corporation Manila, Philippines

  • Led and supported POS and ERP implementations for clients across various industries
  • Aligned each solution to how the client actually operated, not just to the spec — the difference between a system that gets used and one that gets bypassed
  • Translated client requirements into technical specifications with the development team
  • Acted as liaison between clients, department heads and developers, keeping one version of the requirement
  • Handled configuration, testing, training and deployment through rollout
  • Stayed on after go-live for support, troubleshooting and improvement proposals based on field feedback
DELIVERY POS & ERP implementation Requirements Training Post-rollout support

Education

BS Information Technology Our Lady of Lourdes College · 2018 — 2022
ICT — Senior High School Our Lady of Lourdes College · 2016 — 2018

Available for work

Have a business problem that needs a better system?

Tell me the process that's costing you time. I'll tell you honestly whether it needs a system, an automation, an integration — or just a smaller fix.

What I take on

  • System development
  • Integrations
  • Automation
  • Internal tools
  • ERP support
  • Process improvement
  • Technical consulting
Let's Talk Download CV
Emailcontact@felixmarcoalforque.it.com LinkedInin/felixmarcoalforque
Based inManila, Philippines

Send a project brief

Describe the process or the problem — I'll come back with questions and a practical plan.